Question 1

What types of events does Ve Vé support ticket sales for?

Accepted Answer

Ve Vé supports ticket sales for various event types, including conferences, seminars, cultural and artistic events, sports, exhibitions, festivals, corporate events, and more. There is no minimum ticket quantity required for collaboration.

Question 2

What are the requirements to collaborate with Ve Vé?

Accepted Answer

Event organizers must have a valid business license, provide complete event information, and comply with Ve Vé's terms and policies.

Question 3

Does Ve Vé work with individual event organizers?

Accepted Answer

Yes. For individuals organizing events, Ve Vé will collect VAT and personal income tax (PIT) in addition to service fees, in order to fulfill tax obligations and provide corresponding tax documentation to partners.

Question 4

What information should event organizers prepare to collaborate with Ve Vé?

Accepted Answer

Organizers should provide complete event details such as name, description, time, location, promotional materials (images, videos), ticket types, prices, refund policy, and customer support contact information.

Question 5

How is the fee for ticket sales on Ve Vé calculated?

Accepted Answer

Ve Vé uses a token-based pricing model. Organizers purchase tokens in advance at transparent rates, with volume discounts for larger orders. Each main ticket uses 1 token (without seat map) or 2 tokens (with seat map); add-on or sub-tickets use 0.5 token each. There is no percentage fee on your ticket revenue—you only pay for the tokens you use. Specific payment and reconciliation terms are as agreed in the partnership contract.

Question 6

How does payment work for ticket sales? Is there reconciliation?

Accepted Answer

With the token-based model, Ve Vé does not hold or reconcile ticket revenue. Payment from ticket buyers goes directly to the organizer's account (via the chosen payment channel). Organizers only pay Ve Vé for the tokens they use to run events. There is no separate reconciliation or payout step—Ve Vé never holds your ticket revenue.

Question 7

How does Ve Vé handle invoicing?

Accepted Answer

Ve Vé issues VAT invoices to the organizer for token purchases (platform usage fee). The event organizer is responsible for tax declaration and for issuing sales invoices or tax documents to end customers, in accordance with applicable regulations.

Question 8

Can ticket quantities or categories be adjusted during the sales period?

Accepted Answer

Yes. Event organizers can adjust ticket types and quantities during the sales period, but must inform Ve Vé in advance for timely system updates.

Question 9

Does Ve Vé support electronic ticket check-in?

Accepted Answer

Yes. Ve Vé provides its own electronic check-in software and offers training to event organizers on how to use it.

Question 10

Can organizers export a list of ticket buyers?

Accepted Answer

Yes. Ve Vé allows organizers to export customer lists upon request and provides detailed reports on sales, orders, surveys, and other statistics.

Question 11

Does Ve Vé support issuing invitation tickets?

Accepted Answer

Yes. Ve Vé supports digital invitation tickets based on the organizer's guest list. These invitations will be sent via email.

Question 12

Does Ve Vé support printed tickets?

Accepted Answer

Currently, Ve Vé does not support printed tickets. Customers will receive e-tickets via email or can access them directly on the Ve Vé app.

Question 13

What payment methods does Ve Vé support?

Accepted Answer

Ve Vé supports payments via Momo eWallet, bank transfer, and 9Pay eWallet.

Question 14

Does Ve Vé support event promotion?

Accepted Answer

Yes. Ve Vé helps promote events across its social media channels, website, and mobile app to enhance event visibility and reach potential audiences.

Question 15

Does Ve Vé support discount codes or promotions?

Accepted Answer

Yes. Ve Vé supports the use of voucher codes and promotional campaigns, including percentage-based or fixed-amount discounts, applicable to all or specific ticket categories.

Question 16

What are tokens and how does token-based pricing work?

Accepted Answer

Tokens are the unit Ve Vé uses to charge for ticketing and operations. You top up tokens in advance and use them across your events. One token is equivalent to a fixed amount in VND (e.g. 8,000 VND at base rate); the more tokens you buy, the better the unit price through package discounts. Tokens do not expire. Usage: 1 token per main ticket without seat map, 2 tokens per main ticket with seat map, and 0.5 token per add-on or sub-ticket. With this model, Ve Vé does not hold or reconcile ticket revenue—payment from buyers goes directly to your account. You are responsible for tax declaration and issuing invoices to end customers.

Question 17

How does the automated waiting room handle sudden audience surges during ticket drops?

Accepted Answer

When launching highly anticipated events, our automated waiting room activates seamlessly to pace incoming traffic, ensuring the website never experiences lag, timeouts, or downtime. Fans receive transparent queue numbers and realistic wait-time estimates. Proactive defense mechanisms systematically detect and block scalper bots, guaranteeing a fair and enjoyable purchasing experience for real fans.

Question 18

How do we integrate ticket sales directly onto our existing brand website?

Accepted Answer

You simply embed a lightweight integration snippet from the VeVé dashboard into your existing website. We support two flexible display formats: an elegant Floating Checkout Popup, or an Inline booking box embedded directly into your page layout. Fans can choose their ticket tiers and complete checkout directly on your website without being redirected.

Question 19

How do organizers receive ticket revenues directly with zero holding periods?

Accepted Answer

The platform connects directly to your company's bank account or merchant payment gateway. The instant a ticket order is completed, the funds are deposited directly into your account in real-time. VeVé never withholds your revenues and imposes zero delayed settlement cycles, providing complete freedom over your event's operational cash flow.

Question 20

Can organizers map their own custom domain to the ticketing website?

Accepted Answer

Absolutely. VeVé supports custom domain mapping (e.g., ticket.yourbrand.com) at no extra cost. Your ticketing page retains 100% of your brand identity, strengthens audience trust, and delivers a cohesive, professional customer journey.

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